h5 rajabaji Privacy Policy

1 Introduction and Scope

h5 rajabaji treats the privacy of its users as a top priority. This Privacy Policy ("Policy") applies to the h5 rajabaji website, mobile application, and all related services. When you register on our platform, use our services, or contact us, you are considered to have accepted the terms of this Policy.

This Policy should be read together with our Terms and Conditions. Both documents together form the legal basis of the relationship between h5 rajabaji and its users. If any part of this document is unclear, please contact our support team.

2 What Information We Collect

h5 rajabaji collects only the information necessary to operate and improve its services. The data collected falls into the following categories:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for account verification)
• Username and password provided by the user

2.2 Financial and Transaction Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Usage patterns and navigation logs

2.4 Gaming Activity Information

• Game history and betting records
• Win and loss information
• Bonus claim history

3 Purpose of Using Information

h5 rajabaji uses collected information only for specific, defined, and lawful purposes. It is not used for any purpose beyond those stated.

• Account creation, management, and verification
• Processing deposits, withdrawals, and financial transactions
• Communication regarding bonuses and promotional offers
• Providing customer support and resolving issues
• Fraud prevention and security
• Technical improvement of the platform and service quality
• Compliance with legal obligations
• Managing responsible gaming programs

Our Responsible Gaming guidelines describe in detail how a user's gaming behaviour data is analysed to identify potentially risky habits and provide the necessary support.

4 Data Storage and Security Measures

h5 rajabaji follows industry-standard technical measures to protect your information. All data is transmitted via SSL (Secure Sockets Layer) encryption and stored on servers in an encrypted state.

4.1 Technical Security

The security measures used on the platform include: firewall protection, regular security audits, two-factor verification (OTP-based), and access control systems. Continuous monitoring is in place to prevent unauthorised access.

4.2 Data Retention Period

Data is retained for as long as an account is active and, after account closure, for the period required to meet legal and regulatory obligations. Once that period has passed, data is securely deleted or anonymised.

4.3 Staff Access

Only authorised staff members who require access to data as part of their role are granted access to specific information. All staff work under strict confidentiality agreements.

5 Sharing Information with Third Parties

h5 rajabaji never sells your personal information or transfers it to third parties for advertising purposes. However, limited information may be shared in the following cases to operate the service:

5.1 Service Provider Partners

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services. These partners are also bound by strict data protection obligations.

5.2 Legal Obligations

Information may be provided to authorities when required by a court order, a lawful request from a law enforcement agency, or any other legal obligation.

5.3 Fraud and Security

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal conduct.

6 Cookie Policy

Cookies and similar technologies are used on the h5 rajabaji website and app. Cookies are small text files stored in your browser or on your device.

6.1 Types and Purpose of Cookies

• Essential cookies: Used to maintain login sessions, ensure security, and operate core functionality.
• Functional cookies: Used for your preferred language, display settings, and personalised experience.
• Analytics cookies: Used to understand user behaviour and improve service quality — these cookies contain no personally identifiable information.

6.2 Cookie Controls

You can control or reject cookies from your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.

7 User Rights

h5 rajabaji recognises the following rights of each user regarding their own information:

• Right of access: We can provide you with a copy of the information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information in certain circumstances, except for information subject to legal obligations.
• Right to object to processing: You can object to the processing of your information for specific purposes.
• Right to data portability: You can request your information in a structured, machine-readable format.

To exercise these rights, contact us via our 24/7 live chat or by email. We generally respond to requests within a reasonable time.

8 Privacy Protection for Minors

h5 rajabaji strictly prohibits providing services to anyone under 21 years of age ("minors"). Our platform is intended solely for individuals aged 21 and above. Age is verified at registration, and if any user is found to be under 21, their account is immediately closed and any collected data is deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

9 External Links and Third-Party Services

The h5 rajabaji platform integrates certain third-party services (such as payment gateways). These services have their own privacy policies and this Policy does not apply to them. We therefore recommend reading the privacy policy of any third-party service before using it.

10 Policy Changes and Updates

h5 rajabaji reserves the right to amend or update this Privacy Policy at any time. If any significant changes are made, users will be notified via their registered email or a platform notification. If a user continues to use the platform after a revised policy is published, they are considered to have accepted the new policy.

For more information on any matter related to this Policy, visit our FAQ section — it contains answers to many common questions about data protection and account management.

11 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following channels:

•   24/7 Live Chat: Support available in both Bangla and English
•   Email: [email protected]

Our support team is active seven days a week, 24 hours a day, and works to resolve your complaints within a reasonable time.